The process to get certified is simple and easy.
Step One: Create a Certification Account
Prior to requesting an account, please read the GSMA Mobile Money Certification Policy and Process document. You will need to confirm you have read and understood the Certification Policies and Process before proceeding. In addition, you will need to attest that you meet the eligibility requirements for the GSMA Mobile Money Certification. We recommend that you review the summary version of the GSMA Mobile Money Certification Toolkit to prepare for the detailed self-assessment.
After you have read the policy document, and feel that you meet the eligibility requirements, please request a Certification Account in order to access the Mobile Money Provider Dashboard, where all documentation relating to your application will be stored.
Step Two: Certification Preparation
Download the GSMA Mobile Money Certification Toolkit from the Mobile Money Provider Dashboard and conduct a detailed self-assessment. Ensure that you collate all of the required evidence for each of the criteria. You may wish to hire an Accredited Consultant (this is optional) to help you to complete the self-assessment and identify solutions to remedy any area of non-compliance. Once you are satisfied with your level of compliance and feel ready to be assessed independently, you can move to the next step.
Step Three: Certification Application
Access you Mobile Money Provider Dashboard and upload the full version of the GSMA Mobile Money Toolkit. You will also need to submit a Certification Agreement with the Scheme Operator, and the Assessor Agreement. The GSMA Mobile Money Certification Secretariat will evaluate the request and be in touch with any questions. Once approved, an initial invoice will be issued, to be paid to the Scheme Operator, prior to moving on to the Assessment phase.
Step Four: Assessment
The Assessor will then begin the detailed work of evaluating your compliance with the criteria in the Toolkit, by conducting document reviews, interviews, observations, and testing. The completed Toolkit and the corresponding evidence must be provided at least one month in advance of the commencement of the On-site Assessment.
Off-site Assessment
After receiving the completed Toolkit and the related evidence, the Accredited Assessor will review all of the documentation.
On-site Assessment
The On-site Assessment will include site visits, interviews and evidence reviews.
Reassessment
A reassessment will be required if non-compliance is found. Any items that the Assessor determines to be non-compliant will be added to the reassessment list, which will form the basis of the reassessment.
The mobile money provider will be required to address the issues indicated in the reassessment list prior to the reassessment, which should be held within six months of the issue of the initial certification in order to maintain an active certification status.
Assessment Report
After completing the evaluation, the Assessor will submit an assessment report to the GSMA Mobile Money Certification Secretariat, along with a recommendation on whether the mobile money provider should become certified.
Step Five: Certificate Issued
The Secretariat will inform the mobile money provider if they have been successful, and will issue the final invoice for the certification fee. Once the invoice is paid, the mobile money provider will receive the Certification Certificate as well as the ‘GSMA Mobile Money Certified’ logo. The Certification is valid for a period of three years.